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<div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][priority_displayed_310646]" id="helpdesk_ticket_custom_field_priority_displayed_310646_9000121735" value="1" class=" required checkbox section_field" /> Important – By ticking this box you agree that you have checked to ensure you are running the latest version of the software to which you are entitled before raising a support request. Support requests for outdated versions will not be accepted. </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label customer_sla_priority_310646-label " for="helpdesk_ticket_customer_sla_priority_310646">Your Priority (Based on User Productivity)</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][customer_sla_priority_310646]" id="helpdesk_ticket_custom_field_customer_sla_priority_310646"><option value="">...</option> <option data-id="9000225634" value="New Installation">New Installation</option> <option data-id="9000464153" value="Trial Software">Trial Software</option> <option data-id="9000248662" value="CRM Integration Issues">CRM Integration Issues</option> <option data-id="9000121991" value="Low - An issue that does not cause a Productivity loss or a request for scheduled work">Low - An issue that does not cause a Productivity loss or a request for scheduled work</option> <option data-id="9000121992" value="Normal (At least 10% of users experience productivity loss)">Normal (At least 10% of users experience productivity loss)</option> <option data-id="9000121993" value="High (At least 25% of users experience productivity loss)">High (At least 25% of users experience productivity loss)</option> <option data-id="9000121994" value="Very High (More than 50% of users experience productivity loss)">Very High (More than 50% of users experience productivity loss)</option> <option data-id="9000121995" value="Critical (Site is completely down and unusable)">Critical (Site is completely down and unusable)</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label distributor_310646-label " for="helpdesk_ticket_distributor_310646">Distributor details (If applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][distributor_310646]" id="helpdesk_ticket_custom_field_distributor_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label reseller_310646-label " for="helpdesk_ticket_reseller_310646">Reseller Details (If applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][reseller_310646]" id="helpdesk_ticket_custom_field_reseller_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label end_user_customer_details_310646-label " for="helpdesk_ticket_end_user_customer_details_310646">Name of End User or Customer Details</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][end_user_customer_details_310646]" id="helpdesk_ticket_custom_field_end_user_customer_details_310646"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label serial_number_310646-label " for="helpdesk_ticket_serial_number_310646">Serial Number / Access Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][serial_number_310646]" id="helpdesk_ticket_custom_field_serial_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label date_first_installed_310646-label " for="helpdesk_ticket_date_first_installed_310646">Date First Installed</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][date_first_installed_310646]" id="helpdesk_ticket_custom_field_date_first_installed_310646" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label date_issue_reported_310646-label " for="helpdesk_ticket_date_issue_reported_310646">Date Issue Reported</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][date_issue_reported_310646]" id="helpdesk_ticket_custom_field_date_issue_reported_310646" class=" date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label total_number_of_users_310646-label " for="helpdesk_ticket_total_number_of_users_310646">Total Number Of Users</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][total_number_of_users_310646]" id="helpdesk_ticket_custom_field_total_number_of_users_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label total_numbers_of_users_effected_310646-label " for="helpdesk_ticket_total_numbers_of_users_effected_310646">Total Numbers Of Users Affected</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][total_numbers_of_users_effected_310646]" id="helpdesk_ticket_custom_field_total_numbers_of_users_effected_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label version_of_software_310646-label " for="helpdesk_ticket_version_of_software_310646">Version of Software used - Please do NOT enter 'latest'</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][version_of_software_310646]" id="helpdesk_ticket_custom_field_version_of_software_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label build_number_310646-label " for="helpdesk_ticket_build_number_310646">Build Number? Please do NOT enter 'latest'</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][build_number_310646]" id="helpdesk_ticket_custom_field_build_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label operating_system_being_used_310646-label " for="helpdesk_ticket_operating_system_being_used_310646">Operating System Being Used. If Windows 10, please provide specific version of Windows 10, e.g 1510</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][operating_system_being_used_310646]" id="helpdesk_ticket_custom_field_operating_system_being_used_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label platform_afected_310646-label " for="helpdesk_ticket_platform_afected_310646">Main Platform Affected</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][platform_afected_310646]" id="helpdesk_ticket_custom_field_platform_afected_310646"><option value="">...</option> <option data-id="9000157950" value="Client PC">Client PC</option> <option data-id="9000157951" value="Client Mac">Client Mac</option> <option data-id="9000157952" value="UC Server">UC Server</option> <option data-id="9000157953" value="UC Server & Client">UC Server & Client</option> <option data-id="9000800416" value="Chrome Extension">Chrome Extension</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label pbxphone_system_details_modelversionfirmware_310646-label " for="helpdesk_ticket_pbxphone_system_details_modelversionfirmware_310646">Phone System Details (e.g. Model/Version/Platform)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][pbxphone_system_details_modelversionfirmware_310646]" id="helpdesk_ticket_custom_field_pbxphone_system_details_modelversionfirmware_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label frequency_of_errorissue_310646-label " for="helpdesk_ticket_frequency_of_errorissue_310646">Frequency of error/issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][frequency_of_errorissue_310646]" id="helpdesk_ticket_custom_field_frequency_of_errorissue_310646"><option value="">...</option> <option data-id="9000122083" value="Once">Once</option> <option data-id="9000121986" value="Consistently">Consistently</option> <option data-id="9000121987" value="Regularly">Regularly</option> <option data-id="9000121988" value="Now &amp; Then">Now & Then</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label client_ref_310646-label " for="helpdesk_ticket_client_ref_310646">Your Reference Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][client_ref_310646]" id="helpdesk_ticket_custom_field_client_ref_310646" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label existing_ticket_reference_number_310646-label " for="helpdesk_ticket_existing_ticket_reference_number_310646">Existing Ticket Reference Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][existing_ticket_reference_number_310646]" id="helpdesk_ticket_custom_field_existing_ticket_reference_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label our_agent_310646-label " for="helpdesk_ticket_our_agent_310646">Name of person you believe is dealing with this existing ticket</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][our_agent_310646]" id="helpdesk_ticket_custom_field_our_agent_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label when_did_we_last_communicate_with_you_in_regards_with_this_current_ticket_310646-label " for="helpdesk_ticket_when_did_we_last_communicate_with_you_in_regards_with_this_current_ticket_310646">When did we last communicate with you in regards with this request?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][when_did_we_last_communicate_with_you_in_regards_with_this_current_ticket_310646]" id="helpdesk_ticket_custom_field_when_did_we_last_communicate_with_you_in_regards_with_this_current_ticket_310646" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label would_you_like_to_escalate_this_with_a_senior_member_of_the_team_310646-label " for="helpdesk_ticket_would_you_like_to_escalate_this_with_a_senior_member_of_the_team_310646">Would you like to escalate this with a senior support member of the team?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][would_you_like_to_escalate_this_with_a_senior_member_of_the_team_310646]" id="helpdesk_ticket_custom_field_would_you_like_to_escalate_this_with_a_senior_member_of_the_team_310646"><option value="">...</option> <option data-id="9000122081" value="Yes">Yes</option> <option data-id="9000122082" value="No">No</option></select> </div> </div>
<div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_note_by_ticking_this_box_you_confirm_that_this_issue_not_site_specific_or_a_support_request_and_no_sla_or_timescale_can_be_provided_310646]" id="helpdesk_ticket_custom_field_cf_note_by_ticking_this_box_you_confirm_that_this_issue_not_site_specific_or_a_support_request_and_no_sla_or_timescale_can_be_provided_310646_9000121734" value="1" class=" required checkbox section_field" /> Please confirm you are asking a general question about how our software works, and not a support request. All support requests will only be actioned when choosing 'Support Request' from the above menu. No SLAs can be provided for Technical Questions </label> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label your_account_manager_distributor_name_310646-label " for="helpdesk_ticket_your_account_manager_distributor_name_310646">Your Account Manager / Distributor Name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][your_account_manager_distributor_name_310646]" id="helpdesk_ticket_custom_field_your_account_manager_distributor_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label your_account_manager_distributor_email_310646-label " for="helpdesk_ticket_your_account_manager_distributor_email_310646">Your Account Manager / Distributor Email</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][your_account_manager_distributor_email_310646]" id="helpdesk_ticket_custom_field_your_account_manager_distributor_email_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label applicationdatabase_name_310646-label " for="helpdesk_ticket_applicationdatabase_name_310646">Application/Database Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][applicationdatabase_name_310646]" id="helpdesk_ticket_custom_field_applicationdatabase_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label web_page_where_the_application_described_310646-label " for="helpdesk_ticket_web_page_where_the_application_described_310646">Web page (where the application described)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][web_page_where_the_application_described_310646]" id="helpdesk_ticket_custom_field_web_page_where_the_application_described_310646" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][i_have_attached_screenshots_of_application_310646]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_i_have_attached_screenshots_of_application_310646_9000121737" type="checkbox" value="1" name="helpdesk_ticket[custom_field][i_have_attached_screenshots_of_application_310646]" /> I have attached screenshots of application </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label number_of_users_requiring_integration_310646-label " for="helpdesk_ticket_number_of_users_requiring_integration_310646">Expected number of licenses required for this opportunity?</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][number_of_users_requiring_integration_310646]" id="helpdesk_ticket_custom_field_number_of_users_requiring_integration_310646" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_windows_os_310646]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_windows_os_310646_9000121737" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_windows_os_310646]" /> For Windows OS </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_for_macos_310646]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_for_macos_310646_9000121737" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_for_macos_310646]" /> For MacOS </label> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_product_name_if_known_310646-label " for="helpdesk_ticket_cf_product_name_if_known_310646">Product name (if known)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_product_name_if_known_310646]" id="helpdesk_ticket_custom_field_cf_product_name_if_known_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label end_customer_required_delivery_date_310646-label " for="helpdesk_ticket_end_customer_required_delivery_date_310646">End Customer Required delivery date?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][end_customer_required_delivery_date_310646]" id="helpdesk_ticket_custom_field_end_customer_required_delivery_date_310646" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label expected_integration_click_to_call_310646-label " for="helpdesk_ticket_expected_integration_click_to_call_310646">Expected integration - Click to Call?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][expected_integration_click_to_call_310646]" id="helpdesk_ticket_custom_field_expected_integration_click_to_call_310646"><option value="">...</option> <option data-id="9000122309" value="Yes">Yes</option> <option data-id="9000122310" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label expected_integration_call_preview_310646-label " for="helpdesk_ticket_expected_integration_call_preview_310646">Expected integration - Call Preview?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][expected_integration_call_preview_310646]" id="helpdesk_ticket_custom_field_expected_integration_call_preview_310646"><option value="">...</option> <option data-id="9000122311" value="Yes">Yes</option> <option data-id="9000122312" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label expected_integration_screen_popping_310646-label " for="helpdesk_ticket_expected_integration_screen_popping_310646">Expected integration - Screen Popping?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][expected_integration_screen_popping_310646]" id="helpdesk_ticket_custom_field_expected_integration_screen_popping_310646"><option value="">...</option> <option data-id="9000122313" value="Yes">Yes</option> <option data-id="9000122314" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label expected_integration_address_book_searching_310646-label " for="helpdesk_ticket_expected_integration_address_book_searching_310646">Expected integration - Address Book Searching?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][expected_integration_address_book_searching_310646]" id="helpdesk_ticket_custom_field_expected_integration_address_book_searching_310646"><option value="">...</option> <option data-id="9000122315" value="Yes">Yes</option> <option data-id="9000122316" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_expected_integration_call_activity_logging_310646-label " for="helpdesk_ticket_cf_expected_integration_call_activity_logging_310646">Expected integration - Call Activity Logging? </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_expected_integration_call_activity_logging_310646]" id="helpdesk_ticket_custom_field_cf_expected_integration_call_activity_logging_310646"><option value="">...</option> <option data-id="9000765472" value="Yes">Yes</option> <option data-id="9000765473" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_if_you_have_requested_call_activity_logging_please_be_aware_this_feature_is_only_available_on_standard_integrations_310646]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_if_you_have_requested_call_activity_logging_please_be_aware_this_feature_is_only_available_on_standard_integrations_310646_9000121737" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_if_you_have_requested_call_activity_logging_please_be_aware_this_feature_is_only_available_on_standard_integrations_310646]" /> If you have requested Call activity logging, please be aware this feature is only available on with a Partnership agreement or on Standard Integrations </label> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_expected_integration_add_contact_310646-label " for="helpdesk_ticket_cf_expected_integration_add_contact_310646">Expected integration - Add Contact? </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_expected_integration_add_contact_310646]" id="helpdesk_ticket_custom_field_cf_expected_integration_add_contact_310646"><option value="">...</option> <option data-id="9000765470" value="Yes">Yes</option> <option data-id="9000765471" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_customers_country_of_residence_310646-label " for="helpdesk_ticket_cf_customers_country_of_residence_310646">Customer’s Country of residence</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_customers_country_of_residence_310646]" id="helpdesk_ticket_custom_field_cf_customers_country_of_residence_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label additional_info_310646-label " for="helpdesk_ticket_additional_info_310646">Additional Info you want our AIRP team to be aware off</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][additional_info_310646]" id="helpdesk_ticket_custom_field_additional_info_310646"> </textarea> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_airps_will_in_most_cases_require_assistance_in_obtaining_any_documentation_to_support_our_features_310646]" id="helpdesk_ticket_custom_field_cf_airps_will_in_most_cases_require_assistance_in_obtaining_any_documentation_to_support_our_features_310646_9000121737" value="1" class=" required checkbox section_field" /> AIRPs will in most cases require assistance in obtaining any documentation to support our features </label> </div> </div> <div class="control-group ticket_section"> <label class=" control-label additional_contact_information_310646-label " for="helpdesk_ticket_additional_contact_information_310646">Additional contact information</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][additional_contact_information_310646]" id="helpdesk_ticket_custom_field_additional_contact_information_310646"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label stage_1_reference_number_310646-label " for="helpdesk_ticket_stage_1_reference_number_310646">Stage 1 Reference Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][stage_1_reference_number_310646]" id="helpdesk_ticket_custom_field_stage_1_reference_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label requester_company_details_310646-label " for="helpdesk_ticket_requester_company_details_310646">Requester Company Details</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][requester_company_details_310646]" id="helpdesk_ticket_custom_field_requester_company_details_310646"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label contact_person_name_for_all_correspondence_310646-label " for="helpdesk_ticket_contact_person_name_for_all_correspondence_310646">Contact Person Name (For All Correspondence)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][contact_person_name_for_all_correspondence_310646]" id="helpdesk_ticket_custom_field_contact_person_name_for_all_correspondence_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label contact_person_email_for_all_correspondence_310646-label " for="helpdesk_ticket_contact_person_email_for_all_correspondence_310646">Contact Person Email (For All Correspondence)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][contact_person_email_for_all_correspondence_310646]" id="helpdesk_ticket_custom_field_contact_person_email_for_all_correspondence_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label end_user_company_name_310646-label " for="helpdesk_ticket_end_user_company_name_310646">End User Company Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][end_user_company_name_310646]" id="helpdesk_ticket_custom_field_end_user_company_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label end_user_contact_details_310646-label " for="helpdesk_ticket_end_user_contact_details_310646">End User Contact Details</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][end_user_contact_details_310646]" id="helpdesk_ticket_custom_field_end_user_contact_details_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_customers_country_of_residence58969_310646-label " for="helpdesk_ticket_cf_customers_country_of_residence58969_310646">End User’s Country of residence</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_customers_country_of_residence58969_310646]" id="helpdesk_ticket_custom_field_cf_customers_country_of_residence58969_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label full_application_name_310646-label " for="helpdesk_ticket_full_application_name_310646">Full Application Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][full_application_name_310646]" id="helpdesk_ticket_custom_field_full_application_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label application_database_310646-label " for="helpdesk_ticket_application_database_310646">What database is the application built on</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][application_database_310646]" id="helpdesk_ticket_custom_field_application_database_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label application_version_details_310646-label " for="helpdesk_ticket_application_version_details_310646">Application Version Details</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][application_version_details_310646]" id="helpdesk_ticket_custom_field_application_version_details_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label odbc_drivers_310646-label " for="helpdesk_ticket_odbc_drivers_310646">Are ODBC drivers readily available?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][odbc_drivers_310646]" id="helpdesk_ticket_custom_field_odbc_drivers_310646"><option value="">...</option> <option data-id="9000229904" value="Unknown">Unknown</option> <option data-id="9000229905" value="Yes">Yes</option> <option data-id="9000229906" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][web_based_application_310646]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_web_based_application_310646_9000121879" type="checkbox" value="1" name="helpdesk_ticket[custom_field][web_based_application_310646]" /> Web Based Application </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label web_based_is_it_hosted_310646-label " for="helpdesk_ticket_web_based_is_it_hosted_310646">For a Web based application - Is it Hosted</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][web_based_is_it_hosted_310646]" id="helpdesk_ticket_custom_field_web_based_is_it_hosted_310646"><option value="">...</option> <option data-id="9000229907" value="Application Not Web Based">Application Not Web Based</option> <option data-id="9000229908" value="No">No</option> <option data-id="9000229909" value="Yes">Yes</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label programing_language_310646-label " for="helpdesk_ticket_programing_language_310646">What programming language was used in development?</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][programing_language_310646]" id="helpdesk_ticket_custom_field_programing_language_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label api_310646-label " for="helpdesk_ticket_api_310646">Is there an API?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][api_310646]" id="helpdesk_ticket_custom_field_api_310646"><option value="">...</option> <option data-id="9000229910" value="Unknown">Unknown</option> <option data-id="9000229911" value="Yes">Yes</option> <option data-id="9000229912" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label application_brief_descripton_310646-label " for="helpdesk_ticket_application_brief_descripton_310646">Does the application already support any Telephony? Please provide details</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][application_brief_descripton_310646]" id="helpdesk_ticket_custom_field_application_brief_descripton_310646"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label licence_request_type_310646-label " for="helpdesk_ticket_licence_request_type_310646">Licence Request Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][licence_request_type_310646]" id="helpdesk_ticket_custom_field_licence_request_type_310646"><option value="">...</option> <option data-id="9000290067" value="Release Existing Licence">Release Existing Licence</option> <option data-id="9000290068" value="New NFR Request">New NFR Request</option> <option data-id="9000290069" value="Existing NFR Renewal">Existing NFR Renewal</option> <option data-id="9000290070" value="Check Licence Data">Check Licence Data</option> <option data-id="9000509778" value="Trial Licences">Trial Licences</option> <option data-id="9000803088" value="Select Installer Cancellation">Select Installer Cancellation</option> <option data-id="9000290071" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label existing_serial_310646-label " for="helpdesk_ticket_existing_serial_310646">Existing Serial (where applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][existing_serial_310646]" id="helpdesk_ticket_custom_field_existing_serial_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label release_code_310646-label " for="helpdesk_ticket_release_code_310646">Release Code (If applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][release_code_310646]" id="helpdesk_ticket_custom_field_release_code_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label licencing_end_user_data_310646-label " for="helpdesk_ticket_licencing_end_user_data_310646">End User Data (if applicable)</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][licencing_end_user_data_310646]" id="helpdesk_ticket_custom_field_licencing_end_user_data_310646"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_which_of_the_following_was_ordered_for_scheduling_310646-label " for="helpdesk_ticket_cf_which_of_the_following_was_ordered_for_scheduling_310646">What is your relationship to Mondago?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_which_of_the_following_was_ordered_for_scheduling_310646]" id="helpdesk_ticket_custom_field_cf_which_of_the_following_was_ordered_for_scheduling_310646"><option value="">...</option> <option data-id="9000790455" value="Distributor">Distributor</option> <option data-id="9000790456" value="Reseller">Reseller</option> <option data-id="9000790457" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_if_other_please_explain_310646-label " for="helpdesk_ticket_cf_if_other_please_explain_310646">If Other please explain</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_if_other_please_explain_310646]" id="helpdesk_ticket_custom_field_cf_if_other_please_explain_310646"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_partner_company_name_310646-label " for="helpdesk_ticket_cf_partner_company_name_310646">Installation Contact (Reseller) Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_partner_company_name_310646]" id="helpdesk_ticket_custom_field_cf_partner_company_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_resellerdistributor_technical_resource_email_310646-label " for="helpdesk_ticket_cf_resellerdistributor_technical_resource_email_310646">Installation Contact (Reseller) Contact Email</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_resellerdistributor_technical_resource_email_310646]" id="helpdesk_ticket_custom_field_cf_resellerdistributor_technical_resource_email_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_resellerdistributor_technical_resource_telephone_number_310646-label " for="helpdesk_ticket_cf_resellerdistributor_technical_resource_telephone_number_310646">Installation Contact (Reseller) Telephone Number</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_resellerdistributor_technical_resource_telephone_number_310646]" id="helpdesk_ticket_custom_field_cf_resellerdistributor_technical_resource_telephone_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_who_will_be_performing_the_installation_310646-label " for="helpdesk_ticket_cf_who_will_be_performing_the_installation_310646">Who will be performing the Installation?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_who_will_be_performing_the_installation_310646]" id="helpdesk_ticket_custom_field_cf_who_will_be_performing_the_installation_310646"><option value="">...</option> <option data-id="9000831194" value="Distributor">Distributor</option> <option data-id="9000831195" value="Reseller">Reseller</option> <option data-id="9000831196" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_if_other_please_explain604201_310646-label " for="helpdesk_ticket_cf_if_other_please_explain604201_310646">If Other please explain</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_if_other_please_explain604201_310646]" id="helpdesk_ticket_custom_field_cf_if_other_please_explain604201_310646"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_end_customer_company_name_310646-label " for="helpdesk_ticket_cf_end_customer_company_name_310646">End Customer Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_end_customer_company_name_310646]" id="helpdesk_ticket_custom_field_cf_end_customer_company_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_end_customer_address_310646-label " for="helpdesk_ticket_cf_end_customer_address_310646">End Customer Address</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_end_customer_address_310646]" id="helpdesk_ticket_custom_field_cf_end_customer_address_310646"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_end_customer_pbx_details_310646-label " for="helpdesk_ticket_cf_end_customer_pbx_details_310646">End Customer PBX/Phone System Details</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_end_customer_pbx_details_310646]" id="helpdesk_ticket_custom_field_cf_end_customer_pbx_details_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_is_integration_into_any_3rd_party_applications_required_310646-label " for="helpdesk_ticket_cf_is_integration_into_any_3rd_party_applications_required_310646">Remote Installation Type</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_is_integration_into_any_3rd_party_applications_required_310646_9000801240" name="helpdesk_ticket[custom_field][cf_is_integration_into_any_3rd_party_applications_required_310646]"><option value="">...</option> <option value="Remote Installation for Basic client installation only- up to two clients">Remote Installation for Basic client installation only- up to two clients</option> <option value="Remote Installation for 'Standard / Controlled' application integration (new site) up to two clients">Remote Installation for 'Standard / Controlled' application integration (new site) up to two clients</option> <option value="Remote Installation for 'Standard / Controlled' application integration (existing site) up to two clients">Remote Installation for 'Standard / Controlled' application integration (existing site) up to two clients</option> <option value="AIRP Field Trial">AIRP Field Trial</option> <option value="Remote Installation for Basic client installation and 'Standard / Controlled' application integration up to two clients">Remote Installation for Basic client installation and 'Standard / Controlled' application integration up to two clients</option></select><div class="level_2"><label class="required">Installation Types available</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_please_confirm_you_have_purchased_the_correct_licenses_310646_9000801240" name="helpdesk_ticket[custom_field][cf_please_confirm_you_have_purchased_the_correct_licenses_310646]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_is_integration_into_any_3rd_party_applications_required_310646_9000801240').nested_select_tag({"data_tree":[["Remote Installation for Basic client installation only- up to two clients","Remote Installation for Basic client installation only- up to two clients",[["Installation Only - No CRM Integration on 2 Windows computers","Installation Only - No CRM Integration on 2 Windows computers",[]],["Installation Only - No CRM Integration on 1 Windows computer and 1 Mac","Installation Only - No CRM Integration on 1 Windows computer and 1 Mac",[]],["Installation Only - No CRM Integration on 2 Mac computers","Installation Only - No CRM Integration on 2 Mac computers",[]]]],["Remote Installation for 'Standard / Controlled' application integration (new site) up to two clients","Remote Installation for 'Standard / Controlled' application integration (new site) up to two clients",[["A Remote Integration on 2 Windows computers","A Remote Integration on 2 Windows computers",[]],["A Remote Integration on 1 Windows computer and 1 Mac computer","A Remote Integration on 1 Windows computer and 1 Mac computer",[]],["A Remote Integration on 2 Mac computers","A Remote Integration on 2 Mac computers",[]]]],["Remote Installation for 'Standard / Controlled' application integration (existing site) up to two clients","Remote Installation for 'Standard / Controlled' application integration (existing site) up to two clients",[["A Remote Integration on 2 Windows computers","A Remote Integration on 2 Windows computers",[]],["A Remote Integration on 1 Windows computer and 1 Mac computer","A Remote Integration on 1 Windows computer and 1 Mac computer",[]],["A Remote Integration on 2 Mac computers","A Remote Integration on 2 Mac computers",[]]]],["AIRP Field Trial","AIRP Field Trial",[["Integration Field Trial on a single Windows computer","Integration Field Trial on a single Windows computer",[]],["Integration Field Trial on a single Mac computer","Integration Field Trial on a single Mac computer",[]]]],["Remote Installation for Basic client installation and 'Standard / Controlled' application integration up to two clients","Remote Installation for Basic client installation and 'Standard / Controlled' application integration up to two clients",[["Remote Installation for Basic client installation and Remote Integration on 2 Windows computers","Remote Installation for Basic client installation and Remote Integration on 2 Windows computers",[]],["Remote Installation for Basic client installation and Remote Integration on 1 Windows computer and 1 Mac computer","Remote Installation for Basic client installation and Remote Integration on 1 Windows computer and 1 Mac computer",[]],["Remote Installation for Basic client installation and Remote Integration on 2 Mac computers","Remote Installation for Basic client installation and Remote Integration on 2 Mac computers",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"9000801240","subcategory_id":"helpdesk_ticket_custom_field_cf_please_confirm_you_have_purchased_the_correct_licenses_310646_9000801240"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_are_there_any_other_customer_requirements_310646-label " for="helpdesk_ticket_cf_are_there_any_other_customer_requirements_310646">Description of work required </label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_are_there_any_other_customer_requirements_310646]" id="helpdesk_ticket_custom_field_cf_are_there_any_other_customer_requirements_310646"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_end_customer_serial_number_310646-label " for="helpdesk_ticket_cf_end_customer_serial_number_310646">License Serial Number (if appropriate)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_end_customer_serial_number_310646]" id="helpdesk_ticket_custom_field_cf_end_customer_serial_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_all_client_computers_match_or_exceed_the_specifications_provided_310646-label " for="helpdesk_ticket_cf_all_client_computers_match_or_exceed_the_specifications_provided_310646">All client computers match or exceed the specifications provided?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_all_client_computers_match_or_exceed_the_specifications_provided_310646_9000801240" name="helpdesk_ticket[custom_field][cf_all_client_computers_match_or_exceed_the_specifications_provided_310646]"><option value="">...</option> <option value="Yes">Yes</option> <option value="No">No</option></select><div class="level_2"><label class="required">Is this a Terminal Services or Citrix environment?</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_is_this_a_terminal_services_or_citrix_environment_310646_9000801240" name="helpdesk_ticket[custom_field][cf_is_this_a_terminal_services_or_citrix_environment_310646]"><option value="">...</option> </select></div><div class="level_3"><label class="required">What Operating System is the customer using?</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_operating_system_level_310646_9000801240" name="helpdesk_ticket[custom_field][cf_operating_system_level_310646]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_all_client_computers_match_or_exceed_the_specifications_provided_310646_9000801240').nested_select_tag({"data_tree":[["Yes","Yes",[["Yes","Yes",[["Windows Server 2016 or earlier","Windows Server 2016 or earlier"],["Windows Server 2019 or newer","Windows Server 2019 or newer"]]],["No","No",[["Windows 8 or earlier","Windows 8 or earlier"],["Windows 10","Windows 10"],["Windows 11 or newer","Windows 11 or newer"],["macOS 11 or lower","macOS 11 or lower"],["macOS 12 or higher","macOS 12 or higher"]]]]],["No","No",[["We are unable to proceed unless client computers exceed our minimum system requirements","We are unable to proceed unless client computers exceed our minimum system requirements",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"9000801240","subcategory_id":"helpdesk_ticket_custom_field_cf_is_this_a_terminal_services_or_citrix_environment_310646_9000801240","item_id":"helpdesk_ticket_custom_field_cf_operating_system_level_310646_9000801240"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_customer_application_name_310646-label " for="helpdesk_ticket_cf_customer_application_name_310646">Application / CRM name to be integrated with (if applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_customer_application_name_310646]" id="helpdesk_ticket_custom_field_cf_customer_application_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_application_crm_version_to_be_integrated_with_if_applicable_310646-label " for="helpdesk_ticket_cf_application_crm_version_to_be_integrated_with_if_applicable_310646">Application / CRM version/edition to be integrated with (if applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_application_crm_version_to_be_integrated_with_if_applicable_310646]" id="helpdesk_ticket_custom_field_cf_application_crm_version_to_be_integrated_with_if_applicable_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_customer_application_vendor_310646-label " for="helpdesk_ticket_cf_customer_application_vendor_310646">Application / CRM vendor to be integrated with (if applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_customer_application_vendor_310646]" id="helpdesk_ticket_custom_field_cf_customer_application_vendor_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_application_crm_integrations_expectations_310646-label " for="helpdesk_ticket_cf_application_crm_integrations_expectations_310646">Remote Installation / Integration Expectations</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_application_crm_integrations_expectations_310646]" id="helpdesk_ticket_custom_field_cf_application_crm_integrations_expectations_310646"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_internal_use_ticket_type_310646-label " for="helpdesk_ticket_cf_internal_use_ticket_type_310646">Please use Remote Installation Request instead of this ticket type. This ticket type is only visible for legacy use. New tickets of this type will be rejected.</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_internal_use_ticket_type_310646]" id="helpdesk_ticket_custom_field_cf_internal_use_ticket_type_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_contact_information_details_310646-label " for="helpdesk_ticket_cf_contact_information_details_310646">Any other relevant information/details?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_contact_information_details_310646]" id="helpdesk_ticket_custom_field_cf_contact_information_details_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_existing_airp_ticket_number_310646-label " for="helpdesk_ticket_cf_existing_airp_ticket_number_310646">Existing AIRP Ticket Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_existing_airp_ticket_number_310646]" id="helpdesk_ticket_custom_field_cf_existing_airp_ticket_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_integration_name_310646-label " for="helpdesk_ticket_cf_integration_name_310646">Integration Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_integration_name_310646]" id="helpdesk_ticket_custom_field_cf_integration_name_310646" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_full_application_name_310646-label " for="helpdesk_ticket_cf_full_application_name_310646">CRM Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_full_application_name_310646]" id="helpdesk_ticket_custom_field_cf_full_application_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_preparation_pack_number_310646-label " for="helpdesk_ticket_cf_preparation_pack_number_310646">Preparation Pack/Remote Installation Reference</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_preparation_pack_number_310646]" id="helpdesk_ticket_custom_field_cf_preparation_pack_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_customer_name_310646-label " for="helpdesk_ticket_cf_customer_name_310646">Customer Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_customer_name_310646]" id="helpdesk_ticket_custom_field_cf_customer_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number_310646-label " for="helpdesk_ticket_cf_serial_number_310646">Serial Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_310646]" id="helpdesk_ticket_custom_field_cf_serial_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_number_of_users_310646-label " for="helpdesk_ticket_cf_number_of_users_310646">Number of new users requiring unlock code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_number_of_users_310646]" id="helpdesk_ticket_custom_field_cf_number_of_users_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_existing_unlock_code_if_applicable_310646-label " for="helpdesk_ticket_cf_existing_unlock_code_if_applicable_310646">Existing Unlock Code (if applicable)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_existing_unlock_code_if_applicable_310646]" id="helpdesk_ticket_custom_field_cf_existing_unlock_code_if_applicable_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_version_of_software_310646-label " for="helpdesk_ticket_cf_version_of_software_310646">Version of our software where you wish to use the unlock code</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_version_of_software_310646]" id="helpdesk_ticket_custom_field_cf_version_of_software_310646"><option value="">...</option> <option data-id="9000813229" value="Version 3.2.1 or earlier">Version 3.2.1 or earlier</option> <option data-id="9000813230" value="Version 4.0 or newer">Version 4.0 or newer</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_company_name_310646-label " for="helpdesk_ticket_cf_company_name_310646">Your Company Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_company_name_310646]" id="helpdesk_ticket_custom_field_cf_company_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_company_position_310646-label " for="helpdesk_ticket_cf_company_position_310646">Your Position/Title</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_company_position_310646]" id="helpdesk_ticket_custom_field_cf_company_position_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_company_location_310646-label " for="helpdesk_ticket_cf_company_location_310646">Your Company Location</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_company_location_310646]" id="helpdesk_ticket_custom_field_cf_company_location_310646"><option value="">...</option> <option data-id="9000651537" value="UK">UK</option> <option data-id="9000651538" value="Europe">Europe</option> <option data-id="9000651539" value="North America">North America</option> <option data-id="9000651540" value="Rest of the World">Rest of the World</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_existing_partner_310646-label " for="helpdesk_ticket_cf_existing_partner_310646">Is your Company an Existing Partner</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_existing_partner_310646]" id="helpdesk_ticket_custom_field_cf_existing_partner_310646"><option value="">...</option> <option data-id="9000651541" value="Yes">Yes</option> <option data-id="9000651542" value="No">No</option> <option data-id="9000651543" value="Unknown">Unknown</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_your_company_name_310646-label " for="helpdesk_ticket_cf_your_company_name_310646">Your Company Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_company_name_310646]" id="helpdesk_ticket_custom_field_cf_your_company_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_your_name_310646-label " for="helpdesk_ticket_cf_your_name_310646">Your Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_name_310646]" id="helpdesk_ticket_custom_field_cf_your_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_what_is_the_name_of_your_application_310646-label " for="helpdesk_ticket_cf_what_is_the_name_of_your_application_310646">What is the name of your application?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_is_the_name_of_your_application_310646]" id="helpdesk_ticket_custom_field_cf_what_is_the_name_of_your_application_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_is_you_company_the_developer_of_the_application_310646-label " for="helpdesk_ticket_cf_is_you_company_the_developer_of_the_application_310646">Is your company the developer of the application?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_you_company_the_developer_of_the_application_310646]" id="helpdesk_ticket_custom_field_cf_is_you_company_the_developer_of_the_application_310646"><option value="">...</option> <option data-id="9000678030" value="Yes">Yes</option> <option data-id="9000678031" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_are_you_the_programmer_310646-label " for="helpdesk_ticket_cf_are_you_the_programmer_310646">Are you the programmer?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_the_programmer_310646]" id="helpdesk_ticket_custom_field_cf_are_you_the_programmer_310646"><option value="">...</option> <option data-id="9000678032" value="Yes">Yes</option> <option data-id="9000678033" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_which_of_our_apis_are_you_usingplanning_to_use_310646-label " for="helpdesk_ticket_cf_which_of_our_apis_are_you_usingplanning_to_use_310646">Which of our API's are you using/planning to use?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_which_of_our_apis_are_you_usingplanning_to_use_310646]" id="helpdesk_ticket_custom_field_cf_which_of_our_apis_are_you_usingplanning_to_use_310646"><option value="">...</option> <option data-id="9000678034" value="TAPI">TAPI</option> <option data-id="9000678035" value="SIMPLE API">SIMPLE API</option> <option data-id="9000678036" value="UC-API">UC-API</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_what_telephone_system_are_you_connecting_to_310646-label " for="helpdesk_ticket_cf_what_telephone_system_are_you_connecting_to_310646">What telephone system are you connecting to?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_telephone_system_are_you_connecting_to_310646]" id="helpdesk_ticket_custom_field_cf_what_telephone_system_are_you_connecting_to_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_any_other_relevant_informationdetails_310646-label " for="helpdesk_ticket_cf_any_other_relevant_informationdetails_310646">Any other relevant information/details?</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_any_other_relevant_informationdetails_310646]" id="helpdesk_ticket_custom_field_cf_any_other_relevant_informationdetails_310646" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_please_note_we_will_endeavour_to_answer_your_question_as_soon_as_possible_but_you_agree_that_by_making_this_request_and_due_to_the_nature_of_this_service_we_can_not_provide_a_specific_sla_or_timescale_310646]" id="helpdesk_ticket_custom_field_cf_please_note_we_will_endeavour_to_answer_your_question_as_soon_as_possible_but_you_agree_that_by_making_this_request_and_due_to_the_nature_of_this_service_we_can_not_provide_a_specific_sla_or_timescale_310646_9000678029" value="1" class=" required checkbox section_field" /> PLEASE NOTE: We will endeavour to answer your question as soon as possible but you agree that by making this request and due to the nature of this service we can not provide a specific SLA or timescale. </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_company_name_310646-label " for="helpdesk_ticket_cf_company_name_310646">Your Company Name</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_company_name_310646]" id="helpdesk_ticket_custom_field_cf_company_name_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_installation_type_310646-label " for="helpdesk_ticket_cf_installation_type_310646">Installtion Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_installation_type_310646]" id="helpdesk_ticket_custom_field_cf_installation_type_310646"><option value="">...</option> <option data-id="9000700159" value="New">New</option> <option data-id="9000700160" value="Existing">Existing</option> <option data-id="9000700161" value="Unknown">Unknown</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number_if_known_310646-label " for="helpdesk_ticket_cf_serial_number_if_known_310646">Serial Number if known</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_if_known_310646]" id="helpdesk_ticket_custom_field_cf_serial_number_if_known_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_do_you_required_software_assurance_310646-label " for="helpdesk_ticket_cf_do_you_required_software_assurance_310646">If new order do you require Software Assurance</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_do_you_required_software_assurance_310646]" id="helpdesk_ticket_custom_field_cf_do_you_required_software_assurance_310646"><option value="">...</option> <option data-id="9000700162" value="No - Existing site under SA">No - Existing site under SA</option> <option data-id="9000700163" value="Yes - New site">Yes - New site</option> <option data-id="9000700164" value="Yes - Existing site without SA">Yes - Existing site without SA</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label pbxphone_system_details_modelversionfirmware_310646-label " for="helpdesk_ticket_pbxphone_system_details_modelversionfirmware_310646">Phone System Details (e.g. Model/Version/Platform)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][pbxphone_system_details_modelversionfirmware_310646]" id="helpdesk_ticket_custom_field_pbxphone_system_details_modelversionfirmware_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_number_of_extensions_that_require_monitoring_310646-label " for="helpdesk_ticket_cf_number_of_extensions_that_require_monitoring_310646">Number of users/extension</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_number_of_extensions_that_require_monitoring_310646]" id="helpdesk_ticket_custom_field_cf_number_of_extensions_that_require_monitoring_310646" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_software_version_full_build_number_310646-label " for="helpdesk_ticket_cf_software_version_full_build_number_310646">Software Version & Full Build Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_software_version_full_build_number_310646]" id="helpdesk_ticket_custom_field_cf_software_version_full_build_number_310646" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_test_accounts_310646-label " for="helpdesk_ticket_cf_test_accounts_310646">Any Test Accounts that you can provide for our testing purposes</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_test_accounts_310646]" id="helpdesk_ticket_custom_field_cf_test_accounts_310646"> </textarea> </div> </div>
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